Join us as we unpack the big questions driving the future of commercial banking with industry experts.
In this episode of Banking On, Tom Stoddart, Managing Director, Head of Markets for the Business and Commercial Banking Division at Lloyds shares forward-looking insights into how banks are evolving to meet the changing demands of their commercial clients. The conversation touches on:
- AI & automation: The transformative impact of AI in banking from driving operational efficiency and streamlining processes to enhancing the client experience through intelligent automation.
- Fintech collaboration: How banks are delivering integrated, best-in-class financial services tailored to modern business needs through strategic partnerships with fintechs.
- Evolving client expectations: As hyper-personalization and real-time insights become the norm, we discuss how banks are transforming customer engagement across every touchpoint.
- The rise of financial ecosystems: Banking is no longer confined to the branch or portal. Services are becoming embedded within clients’ day-to-day workflows, delivering value at the point of need.
Drawing on deep industry expertise, Tom provides a thoughtful perspective on how banks can navigate this period of rapid change, embrace innovation, and build stronger relationships with their commercial customers.
